Front Desk Customer Service and Sales Specialist at Mechanic On The Go

Front Desk Customer Service and Sales Specialist at Mechanic On The Go

• Location: Lagos
• Job Type: Full-time

Overview

Mechanic On The Go is an innovative automotive service provider dedicated to delivering top-quality repairs and maintenance directly to our customers. We are currently seeking a Front Desk Customer Service and Sales Specialist to join our growing team. In this dynamic role, you will be the first point of contact for our clients, responsible for providing exceptional customer service and driving sales through effective communication and relationship-building. If you have a passion for customer service and a knack for sales, we would love to hear from you.

About Mechanic On The Go

At Mechanic On The Go, we understand that our customers lead busy lives. Our mission is to make automotive service as convenient as possible by bringing skilled mechanics directly to our clients. We pride ourselves on our commitment to quality, transparency, and customer satisfaction. Our team consists of experienced professionals who are dedicated to delivering reliable automotive solutions tailored to the unique needs of each customer.

Role and Responsibilities

As a Front Desk Customer Service and Sales Specialist, you will play a vital role in creating a positive experience for our customers. Your responsibilities will encompass various aspects of customer interaction, sales, and administrative tasks to support the overall operations of our business.

1. Customer Service Excellence

• First Point of Contact: Greet customers warmly and professionally, whether in-person or via phone. Your demeanor will set the tone for their experience with our company.
• Addressing Inquiries: Respond promptly to customer inquiries regarding our services, pricing, and scheduling. Ensure that customers receive accurate information to facilitate informed decisions.
• Problem-Solving: Listen to customer concerns and provide effective solutions. Utilize your interpersonal skills to manage difficult situations and ensure customer satisfaction.

2. Sales Responsibilities

• Promoting Services: Actively promote our automotive services to customers. Use your knowledge of our offerings to highlight features and benefits, encouraging customers to utilize our services.
• Upselling and Cross-Selling: Identify opportunities for upselling and cross-selling additional services based on customer needs. This could include maintenance packages, seasonal checks, or extended warranties.
• Achieving Sales Targets: Work collaboratively with the sales team to meet and exceed monthly sales targets. Your performance will directly impact the growth of our business.

3. Administrative Support

• Scheduling Appointments: Manage the appointment calendar efficiently, ensuring optimal scheduling for our mechanics while accommodating customer preferences. Use scheduling software to streamline this process.
• Maintaining Records: Keep accurate records of customer interactions, appointments, and service history. This information will help provide personalized service and build long-term customer relationships.
• Processing Payments: Handle customer transactions with accuracy and efficiency. Ensure that payments are processed promptly, and issue receipts as needed.

4. Team Collaboration

• Communication with Mechanics: Coordinate with our mechanics to relay customer needs and ensure that services are performed according to customer expectations. Clear communication is essential for a seamless service experience.
• Feedback Loop: Share customer feedback with the management team to help improve services and customer experience. Your insights will contribute to our continuous improvement efforts.

Qualifications

To be considered for the Front Desk Customer Service and Sales Specialist position, candidates should possess the following qualifications:

• Educational Background: A high school diploma or equivalent is required. An associate’s or bachelor’s degree in Business Administration, Marketing, or a related field is preferred.
• Experience: At least 2 years of experience in customer service or sales, preferably in the automotive industry or a related field. Proven success in meeting sales targets is a plus.
• Strong Communication Skills: Excellent verbal and written communication skills are essential for interacting with customers and team members effectively.
• Customer-Focused Attitude: A passion for providing outstanding customer service and the ability to understand and anticipate customer needs.
• Sales Acumen: Experience in sales, with a proven track record of achieving targets and building customer relationships.
• Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Technical Proficiency: Familiarity with scheduling software, customer relationship management (CRM) systems, and basic accounting software is an advantage.

Why Join Mechanic On The Go?

1. Innovative Work Environment

At Mechanic On The Go, we encourage creativity and innovation. You will have the opportunity to contribute ideas and improvements that enhance our customer service and sales processes.

2. Professional Development

We are committed to the growth of our employees. As a Front Desk Customer Service and Sales Specialist, you will receive ongoing training and development opportunities to enhance your skills and advance your career.

3. Collaborative Team Culture

Join a supportive team of professionals who are dedicated to providing exceptional service. Our collaborative culture fosters teamwork and encourages sharing knowledge and experiences.

4. Competitive Compensation

Mechanic On The Go offers a competitive salary and benefits package, including health insurance, paid time off, and performance-based bonuses. We value our employees and recognize their contributions to our success.

5. Work-Life Balance

We understand the importance of work-life balance. Our flexible working arrangements allow you to manage your personal and professional commitments effectively.
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FAQs

What does the hiring process involve?

The hiring process includes an initial application review, followed by interviews with the hiring team. You may also be asked to complete a role-specific assessment to evaluate your customer service and sales skills.

Is this position full-time or part-time?

The position is primarily full-time, but we may consider part-time arrangements for exceptional candidates.

What kind of training will I receive?

New hires will receive training on company policies, customer service best practices, and our service offerings to ensure a smooth transition into the role.

Will I have opportunities for career advancement?

Yes, Mechanic On The Go encourages internal promotions and offers various paths for career advancement based on performance and interests.

What tools will I be using in this role?

You will primarily use scheduling software, customer relationship management (CRM) systems, and payment processing tools. Familiarity with these systems will be beneficial.

How will my performance be evaluated?

Performance evaluations will be conducted regularly, focusing on your customer service skills, sales performance, and overall contribution to team goals.

Can I work remotely, or is this position on-site?

This position requires an on-site presence due to the nature of customer interactions and the need to coordinate with our mechanics.

What is the company culture like?

Mechanic On The Go fosters a positive and inclusive culture that values teamwork, customer satisfaction, and continuous improvement. We encourage open communication and collaboration.

What age group will I be interacting with?

You will interact with a diverse range of customers, including individuals and businesses in need of automotive services. A customer-focused attitude is essential for success in this role.

How can I best prepare for the interview?

To prepare, familiarize yourself with our company values and services. Be ready to discuss your previous experiences in customer service and sales, and provide examples of how you have handled challenging situations.

Conclusion

If you are a motivated individual with a passion for customer service and sales, we invite you to apply for the Front Desk Customer Service and Sales Specialist position at Mechanic On The Go. Join our team and help us deliver exceptional automotive services that meet the needs of our clients. Your journey towards a rewarding career starts here—apply today!

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